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Resources (COVID-19)

We recognise that this may be a worrying time for our children, young people and their families and we are working hard to ensure they get the emotional support they need.

Below you will find details of the support available and how this support can be accessed.

Returning to school – information pack for professionals

Please click here to access an information pack for professionals who work with young people and families in the city. This includes, FAQs, tips for preparing for school and links to sources of support and guidance.

Support Services

Further information on the eligibility criteria for the services below can be found here

Modern Slavery

If you are  a First Responder you may find this information leaflet useful on how to spot the signs of modern slavery.

U Matter Counselling Support Service – 11 – 18 years old

U Matter continues to accept and process referrals and is offering telephone/web based counselling and support rather than face-to-face appointments.  They are temporarily unable to take referrals for 8 – 11 year olds though due to social distancing.

 Available: Mon – Fri: 9.00 – 21:00

Counselling times: Mon – Fri: 10.00 – 21.00/Sat: 10.00 -13.00

Contact: 02392 827026 email: or parent referral/agency referral

Child and Adolescent Mental Health Services (CAMHS) – Up to 18 years old

The CAMHS Single Point of Access continues to offer consultation and advice for professionals, parents and young people.  They continue to accept referrals including Neuro Developmental referrals, offer telephone/web based assessments and support where appropriate.  CAMHS can offer some face-to-face support for crisis cases if this cannot be completed by telephone and for reviews relating to anorexia and medication that require physical checks.  Staff continue to maintain telephone contact with all the families on their case load.

Available: Mon – Fri: 09.00 – 17.00

Phone support is also available for young people on a Thursday: 17.00 – 19.00 contact: 0300 123 6632

It’s also important to highlight that the Inclusion Outreach offer is still available for telephone advice and support for schools.  Contact or 023 9260 6060

MABs and Education Psychology Service continue to provide support and advice to subscribing schools as part of their traded service, contact your allocated EP or MABs worker.

Talking Change – 16 +

Talking Change continues to take self – referrals and offer telephone/web based support sessions rather than face-to-face appointments.

Available: Mon-Thurs: 08.00-20.00/Fri:08.00-17.00/Sat: 09.00-13.00

Contact: 0300 123 39 34

Positive Minds – 18 +

The Positive Minds site is currently closed however Wellbeing Advisors are offering telephone advice and support.

Available: Mon – Thurs: 9.30am-4.30pm and Fri 9.30 – 16.00

Contact: 023 9282 4795

Additional Support 

Anna Freud National Centre for Children and Families

Young Minds

ThinkNinja is a free app for young people age 11-17. It can help young people to get things in perspective and to address their mental health issues in this stressful time. It’s free to download from the IOS or Android app store and is activated with a postcode so parents & carers can do the activities with their child. ThinkNinja offers support only and should not be used as a replacement for Mental Health advice from NHS CAMHS or Counselling services

The NSPCC has released some safeguarding resources for keeping children safe online and having difficult conversations  around COVID-19. They have also released some useful information around support for victims of child sexual abuse and exploitation who are potentially on lockdown with their abusers. Safeguarding has never been as important as it is during this crisis.

The Social Care Institute for Excellence has published some really useful links on their website.  Click here to visit their site

A useful YouTube video that may help to explain the current situation to younger children

Vulnerable Groups

Please click here to view a list of resources to support vulnerable groups, including modern slavery victims, during the pandemic.

Safeguarding during COVID-19

No child or adult should be made to feel unsafe. Everyone has a right to be safe from harm and abuse. All of us have a role to play in safeguarding, never more so than during COVID-19.  Click here for more information.